In 2014 Mako Networks won a large US contract and needed to rapidly deploy a technical Help Desk to provide customer support across US timezones.   They turned to the Radius Offshoring solution to make it happen.

We won a major US contract. With Radius help, we had a technical sales support team hired, trained and operational in just a few weeks and at a fraction of the cost of sourcing locally – assuming we could have even found the staff. It was a great result, especially with respect to the two most important aspects, being security (since we are a PCI certified network provider) and quality of customer experience. Really good people, speaking great English and well educated and experienced, so they understood the system.
— Tim Chu, GM of Client Services, Mako Networks
 


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